Spice Jet Airlines — luggage missing in dubai to mumbai flight sg006 on 7th august

I'm in india for 4 days only and spicejet have not given my luggage yet. Filled out a form at the airport and was told that it would be delivered in 24 hours. As of now there is still no information nor anyone is assisting in this matter. All they are doing is just providing additional numbers to contact, most of them are invalid or not reachable. We were told the cargo hold was overloaded which does not make any sense when everyone is allowed 30kgs in the first place. You need to improve your customer service which is appalling and pathetic. I've not been able to reach any specific person to provide any sort of clear explanation for this.