Spice Jet Airlines — Luggage Stolen and damaged

I and my husband had traveled on 15th June 2023 from Dubai to Mumbai by flight SG014 DXB-BOM. At arrival in Mumbai we were notified that our luggage was left behind in Dubai and would arrive in Mumbai only the following day. We had filed a missing luggage report for our 2 check-in bags on arrival in Mumbai. The airline representative assured us that it would be delivered to our residence. However, our luggage arrived on the early morning of 18th June 2023 at 1230am.

Furthermore, we were asked to travel to the highway, which is far away from our residence by the delivery executive where we had to wait till 12:30 am rather than delivery at home as promised by the airline representative. He also took the (pink) copy of the missing luggage report.

We did not feel the need to retain a copy of the same as we expected SpiceJet to be a professional airline who would handle our personal property appropriately.

Upon opening the bags the next morning, it was noticed that the bags had been re-packed and several items such as new clothes, in use perfumes, in use makeup products, in use imitation jewelery, body creams, a model car among other articles, were missing. Basically everything that was good looking was stolen. A scented candle which was carefully packed was also broken. It was a rude shock as it was never expected that our personal belongings would be stolen.

Upon requesting for a solution and sending several emails to the airlines, we were offered Rs. 1000 voucher to use when we travel with again. Mind you, the voucher was given only to me and not to my husband whose luggage has also been tampered with. We were also told that we should have checked our bags on the highway itself at 12:30 am on the side of the road. and that the voucher that has been provided to us is a "kind gesture". I would also like to mention that the bags were repacked in such a way that no one could have suspected with their naked eye that they been opened, tampered with, and repacked again.

This amount and resolution is nowhere a satisfactory for compensating for the financial loss and mental distress this whole situation has caused us.