Spice Jet Airlines — manisha ground staff

Address:

New Delhi, Delhi

I travelled from Delhi to bagdogra PNRX9LMJZ at 1 pm dated 14/9/17. As I went for checking counter to get my boarding ticket your staff, Manisha who attended to us was very rude in dealing with the customer, as she weighed my luggage, it was coming 6 kg more although I didn't have hand luggage so I requested that I will take out my extra bag as cabin bag as I didn't have any hand luggage, but this girl was very rude n the way she spoke was very rude, she said"I AM" I AM NOT GOING TO ALLOW YOU TO TAKE this bag, the word I am when she said was very dominating n not expected to b used by hospitality section. n when we asked why she said that it was 1 kgs extra n cannot b adjusted as hand luggage as it is weighing one kg more I requested her politely n told her that since I do not have hand bag but she was not at all accommodating, hospitable, I understand there r certain rules that one need to follow but she could refuse in a more polite way but her whole attitude body language n the tone in which she spoke was not all fit to be in the hospitality section n specially in a reputed establishment like yours .staff like this will not only spoil your reputation but will loose all the effort that ur company is building up, I know that ur company is keeping up to it, I will highly appreciate i[censored] take strict action against manisha so that other travellers don't have to face such situation .