Spice Jet Airlines — medical icu patient ticket to be cancelled and process the refund

Ticket to be cancelled and process the refund for icu patient - spicejet booking pnr yb3rfm: 02 feb 2020 kolkata-bengaluru
Passenger mrs chinu dutta was to travel along with shyamoli and kanai kanungo. Unfortunately she had been diagnosed by the severe breathing problem and hospitalised and put it into icu. Her 45% heart is functional with anemia and given 2 bottles of blood. She is still in the hospital and counting her days as she is 85 yrs aged. Under the circumstances i have already requested airline to cancel her to and fro ticket specially and process the refund due to severe medical urgency where she can’t travel anymore. Her two days bill has become 40000/- for a mediocre family it’s unbearable to manage. We are not sure how long to keep her to the even. Requesting airlines to cancel her ticket by giving all the docs and process the refund, not outcome hence as yet. Time is approaching flight is on 2nd feb and return 9th feb. Please help to get the cancellation done with the full refund. It will be helpful for a aged lady who is taking her breath very slowly.