Spice Jet Airlines — Mental harassment done by spice jet: check-in counter officials was not ready to give boarding pass even though ticket was confirmed.

Address:	New Delhi, Delhi
Website:	goibibo

I am very disappointed to inform you about inappropriate response and behavior of spice jet officials. this incident happened at delhi airport while returning to bangalore form delhi.

I booked round trip flight from bangalore to delhi.
Travel date : bangalore to delhi - 2 july 2016 and delhi to bangalore - 10 july 2016

I reached delhi airport at 2:50 pm. to catch my bangalore flight which had to depart at 4:45 pm on 10 july 2016. i got to know that flight was delayed and scheduled to depart at 5: 40 pm. i waited for an hour there and then i got into spice jet check - in counter queue to get my boarding pass.

Check-in counter queue was very long and i was waiting for my turn to reach the counter at least before 45 minutes. there was no announcement made by them that person who all are waiting for bangalore flight 5: 40 pm, should come forward in queue to get boarding pass as time was passing by.

Somehow i could manage to reach counter before 43 mins. spice jet official checked my online ticket confirmation (hard copy) and then my id card. but then he said that there is no ticket left in flight. then i said that i have confirmed ticket. again he said that there is no seat assigned to me. i responded that i have traveled so many times via flight but i never heard that seat should get assigned to get a boarding pass. and i just know and follow this procedure every time that i book a flight and then i reach airport and get boarding pass and board into flight. then he told me that counter is closed as i did not reach before 45 mins. i told him that it is only 2 minutes late and i was waiting here itself in this boarding pass queue and there was no announcement made by them that person who all are waiting for bangalore flight 5: 40 pm, should come forward in queue to get boarding pass as time was passing by. he said that they will arrange next flight or something for me. i told him that flight was already delayed by 50 minutes. i cannot wait more than that since i had to go long even after reaching bangalore airport. why should a passenger delay his/her journey with a confirmed ticket even though flight is running.

Then he spoke to higher management officials on call and they had some conversation. he asked me to contact the counter 1. spice jet lady official was on call when i reached counter 1. i waited for 5 minutes still. time was running as it was already 5:10. then i spoke to lady official that this is the scenario and i have confirmed ticket. please process my boarding pass.
She said same that madam, it is not about that seat is not there but counter is closed. i told her that i reached on time. first, other counter person took too much time there and giving different lame reasons not to process my boarding pass there and now she was on call and telling me same. i told her that how counter can be closed since i was waiting here in boarding pass queue and i reached to counter also before 43 mins. no announcement also when passengers were waiting in long queue.

Then after a long and hectic conversation, she gave me my boarding pass to bangalore flight. it was already 5 :20 pm that time. i was bit tensed as i have to cross another long security queue and i had flight at 5:40.

Spice jet officials should take care of their behavior and proper and timely announcements should be made if passengers are waiting in long boarding pass queue rather than blaming passengers to reach late to check-in counter. else their image will go down and passengers will restrict themselves to travel by spice jet flights.