My husband had booked tickets for us and our infant from dehradun to pune which was supposed to take off at 7:30 pm on 1st may. We usually take night flights so that our son can sleep through the travel. He was also not well and under medication. This flight got delayed by 3 hours. We had a connecting flight from delhi to pune at 12:30 am on 2nd may. Now this was going to take off from international terminal. On asking, we were told that we will have to take the luggage ourselves. Dehradun airport is very far from the city so my parents who had dropped us told us to cancel the tickets and take next morning flight but through every step during our interaction with your officials we were assured that we will be able to make it through the time crunch. We proceeded with the journey only after assurance that the priority tag on our luggage will send our luggage first to the belt and we will "find it as soon as we reach the conveyor belt". After that all we needed to do was to take the shuttle to the next terminal.
So the flight took off at 10.40pm. We spoke with the air hostess about our luggage and requested to make sure that it reaches the belt on time. We were assured. On reaching the conveyor belt we got our luggage with the "priority tag" almost at the end. Then we rushed to the nearest spicejet counter and told the person there to inform the officials in the international terminal that we are heading towards the shuttle (Suggested by the officials in dehradun and the guy at the desk himself to take the shuttle) so to send someone at the terminal to guide us. We were assured. Well we boarded the shuttle and throughout we were getting calls from a particular number (Saved) about our whereabouts. We were telling everything and had no idea it will be so far. The person at the other end shouted abuses at my husband on requesting him to wait a bit longer as we were still on our way. Throughout the phone calls my husband, an eye surgeon, was very respectful towards this person addressing him as 'sir' and in return this guy shouts abuses at my husband. This took a toll on my husband and me when actually we are very calm people. Still my husband didn't shout back or speak rudely. On reaching the terminal no one was there at the check in desk or to tell us that the flight took off. We called up at the same number and on questioning the guy as to why he abused he obviously didn't agree that he did and in the end he said "ukhadle jo ukhadna hai" (Do what you what to do). Where is the decency?. Is this the way spicejet allows it's people to talk to the commuters? We missed our flight, our infant was sick, we were abused, the manager said that he understands why his worker abused!!! How can he justify something as gruesome as this!! "sir, he was under so much pressure to take off 108 passengers and you were asking for more time" and that we should have taken cab instead of shuttle. But we were assured all the way. Nobody told us before. He said her will be partially refunded and he can get us seats in the next 8am flight which would take off at 9am after one hour delay. Horrified by the past experience and after all the mental torture we respectfully declined the manager's offer. We took other airline flight that took off at 4.50 am. My son was upset in the flight and cried for most of the time. I cried as i felt helpless recollecting how my husband, a respectable surgeon, was treated and abused and handling a sick infant who was tired andall he did in flight was screeched, retched and coughed. There are tears in my eyes as i am writing this and can still feel the chills down my spine. I want required action to be taken and full compensation.
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