Spice Jet Airlines — Misbehaving with passenger

Address:

Kamrup Metropolitan, Assam, 781006

Dear Relationship Manager

This is regarding a complaint against spicejet staff in Guwahati international airport. My family including my father, mother, sister, aunt were travelling from Guwahati to chennai on SG464 Flight on 14th april 2017. PNR No of my father was B2TGNL, Mr Debabrata Borgohain. My family were seated in 5 ab and 6def. My father is a paralysed patient and cannot speak. He has been brought to Chennai for further treatment. We asked for a wheelchair in the check in counter. The check in counter staff named Smriti and Manoj misbehaved with my family and were not allowing my father and the whole family to enter the security check inspite of showing the medical documents. However Smriti checked them in and handed over the boarding passes but she kept them waiting for 1.5 hours in the check in counters itself without specifying any reason. Not only they mistreated my family but they misbehaved with another two families as well. The other families were denied boarding just because they had patients. The staff Manoj felt that members of those families were not stable enough to fly Inspite of showing doctor certificate. Your staff argued that the member of the other family is not paralysed inspite of showing the written reports from the doctor.

My family had to wait till the last minute to do the boarding as the airline staff felt that my dad isn't fit to travel although they have been shown the fit to fly certificate. My sister had to convince the staff to allow them to enter the security check. This is clearly a case of infringement to move freely throught India under Article 19 (d). This kind of behaviour is totally not accepted from a reputed airline like yours. I can't explain enough what torture my family specially my dad who is a patient had to go through today just because of sheer arrogance and ignorance of your staff. Not only my family but I am sure other people would also not like to travel with such insensitive airline who doesn't value humanity. I would take up this matter for legal action against spicejet for violating my rights. I would also publish the whole story in social media for people to know and make their choice of airline wisely in their next travel.

Hoping to get an early response with the mention of corrective action to be taken against this whole situation..

Regards
Pangkhuri Borgohain
Ministry of Skill Development and Enterpreneurship
[protected]

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