Spice Jet Airlines — misbehavior by spicejet staff

Address:

Jaipur, Rajasthan

Dear spice jet team,
I am jyoti ranjan duarah (Pnr-xdpqkn) had a flight in the morning 8:30am on 2nd october from jaipur to guwahati was standing in a different queue and got around 5 min late after the checking counters were closed. Miss ritu, the spicejet official there told me that she has just closed at 7:55am and that i can't get my pass now. She told me it's a long procedure for luggages again to be in entry. I just carried a hand bag. She misbehaved and denied to provide me any assistance. I was crying in the airport and she had no concern. I don't understand how a staff like this could even be hired for this role. I am claiming for full refund for my charges and action against the staff. Aren't the airlines supposed to provide assistance to the customers to the very extent they can. Half and hour is a long time for anyone to atleast see whether one could just try to help. I like spicejet and already did my booking for 3rd october. I don't think you want to lose ur customer. Please provide the refund. A very humble request.