Spice Jet Airlines — misbehaviour and misinformation provided

Pnr number: s679gi for plane sg578, date of journey: 26/11/18.

The flight was due for 03:55 pm but after printing the eticket from self checkin kiosk i found out that there was a delay. It was delayed by more then 2.5 hours. No message or call was put up by spicejet about the delay.

So, i contacted customer care because not even a single spicejet employee was present near any gates. The customer care guy helped me out very nicely and guided me on how to transfer my ticket on alternate flight. But as soon as i got in contact with the ground crew, they were pathetic. I was instructed to visit spicejet booking counter, a spicejet employee, ms. Sanjana biswas, was there, she kept me waiting and tried to just push me back on boarding the same flight. I got a ton of misinformation from her. At one point she even said that "i cannot book an alternate ticket for you, you better call the customer care guy and tell him to book it for you."

This kind of misinformation and unethical behaviour was not at all expected from you guys. First you dont inform me about the flight delay, then this irrational behaviour. Fortunately, after arguing about this issue for more then an hour someone senior to her came forward and helped me, but all because i did not budge from my stand and they could not make a fool out of me.

If i dont get a proper explanation from you guys and a long due apology, in written, from ms. Sanjana biswas, for wasting my time, providing me misinformation and her rude behaviour, then i swear not only me i will make sure that all my family and freinds choose any other flight carrier over spicejet.