| Address: | New Delhi, Delhi, 110048 |
Sir,
This matters to my travel on 5/2/19 on subjected flight from mangaluru to bengaluru. While the aircraft was on ground and it was very hot passegers including myself complained of air conditioner of aircraft no working and were told that the issue has been taken up with the captain and were later informed that it will soon work.
When the same did not work even after take off, me including other passengers compained to crew members.
On repeated complaint crew member ms amal (Crew memeber) replied that cant we passengers see that she is also sweating.
At this unruly behaviour, i protested and told her that she cant speak to passengers in this fashion as it is there bonafide right to comfort in air. To this she responded by showing her name plate and that i could compain in writting if i want. I told her that i definately will & that i know passeger rights. I even told her that all that was needed was a clear answer if a. C is not working and not answers such as it will work now in few minutes or that she is also suffering due to heat against which she reacted as narrated above.
To my utter shock on landing at bangaluru airport, i was stopped by ground staff and told to explain my misbehaviour towards ms. Amal. On my explaining the entire incidence it was agreed that i was not at fault.
I have thought about this many times in past few days and then have decided to bring this matter to your notice as the humlation caused to me at bangaluru airport for no fault of mine and compalete voilation of rights of crew memeber ms amal in using her position as lady crew member and reporting misbehaviour on my part to captain and for captain to report the same to ground staff without even seeking any explanation from fellow passengers which was done by ground staff has caused deep hurt. I also feel ms amal has misused her position by twisting the facts.
Kindly advice what are my rights as a passenger and how should i be delaing with this situation in future also
Agreived passenger
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