Spice Jet Airlines — misbehaviour by your staff

I was travelling last night by spicejet flight no SG679 from Mumbai to Chennai. Flight was delayed by 1:40 minutes. We were informed by SMS that flight is delayed by an hour.after security check it was further delayed by 40mins without any further notice. It is obvious that travellers were getting annoyed as our time is precious. I was surprised to see your ground staff acting so unprofessional and answering back to clients rudely. The reason may be congestion in ATC. Spicejet caters to hospitality sector and hence you must be training your staff to be empathetic in thier approach. At 12:20 boarding starts and it was aweful to see the quality of inflight crew you maintain. They was a client vigorously coughing and seeking help from crew for hot water, its for the 1st time I have seen such inefficient, unethical and unprofessional approach your inflight crew were have a good damn time comfortably chatting with each other without even bothering to assist a client who was seeking help. They was a kid who wanted to use the toilet and the mom was denied not to use as the seat belt signs were not turned off. The crew refused and continued with further chat session. The least they could do is offered the kid to the him to the toilet. Kids cannot hold natures call. But your inflight crew were extremely having a ball inside the flight without even knowing what is the responsibility assigned to them. In 15 years of being a frequent traveler I have not seen such a casual approach from a reputed company like spicejet. It was for 1st time I felt that I was not travelling with a airline but by bus. I am absolutely paranoid with my flight experience that I had yesterday with spice jet, I am sure most of the travellers who flew yesterday with us are of the same view. I dont know how seriously you as a company would treat this feedback. But yes spicejet as a hospitality company is going from bad to worse.