Spice Jet Airlines — misbehaviour of the spicejet staff

I am PREETI SINGH (PNR- H5DCQI), had my flight from KOLKATA(CCU) to DELHI(DEL) on[protected] at 07:50hrs.
I reached the airport at 6:40, had my luggage x-rayed and then went for Check-In and stood in a long queue.
As I reached the counter, they weighed my LUGGAGE, which came out to be 27kg, (allowable 15+7=22kg) so they asked me to Pay Rs400/ kg.
Since I did not have any Money, I asked the lady sitting over there whether I can adjust my extra luggage with any other passenger boarding in the same flight but she refused saying that you should have done this before approaching me but now I know this so you cannot do this thing. I requested but she refused. I got very nervous seeing the situation. I asked the lady to return my bag twice (which was placed on the conveyor belt) and I couldn't reach upto my bag, so I asked her. She didn't listen as she was busy doing with some other work. After a while she asked me to remove my bag from the conveyor belt and take it. I told her that I have asked for my bag twice but you were not listening. And in reply she rudely said that you could have taken it by yourself. So panicked by the situation I ran to the Gate Immediately to return my Luggage to my friends who were outside. As I Returned in hurry, Stood again in long queue and reached the Counter, the Authority stated that, I was Late for Check-In.
The Authority named ( SAURAV BASU at CCU AIRPORT) was misbehaving with me and I started to Cry. I was literally tensed and nervous, and requesting this man to please help me. I was trying to explain him the whole matter but he wasn't even listening. He was looking here and there and trying every possible way to avoid me. I told him that I had my luggage x-rayed sir, I was on time and please let me board. But he didn't listen. He was not even looking and talking properly and even shouted saying that I was roaming. He was not even trying to understand the fact that I had already come there before, got my luggage x-rayed and just went back to return the extra stuff that I was having. I called my father immediately and explained him the whole matter. My father wanted to talk to Mr.basu just once and asked me to give phone to him so I went to the other counter where he was standing and requested him to please talk to my father once but he didn't listened and moved on. I again called him from back and again requested him to which he replied that there is no use madam I will not talk and go .This was the service, treatment and help that I was being given at the airport by the so called professional people of spice jet. They should have told me prior that I need to return the luggage and be in time at 7:05. That guy Mr.Basu was totally filled with ego and a bad attitude. A good service could have helped me calm down in this situation and helped me out of this problem. Instead this Spicejet staff made the situation more worse for me that I cried like hell there and everyone around was looking at me.
The authorities were misbehaving, I was Crying at the Airport while they were asking me to leave and Enjoy. When I went back to Mr.Basu to ask his name, he told me his name and then asked me to enjoy ( in a taunting way). A similar situation was encountered by one of my friends few weeks back (boarding on some other flight), where she had extra luggage and she had decided to hand over this extra stuff to some of her friend but before leaving the staff clearly told her to do everything quickly as the counter will get closed within 5 mins and this prior information provided by the staff of that airlines helped my friend to board the plane on time.
And here, what a great service and treatment by the SPICEJET. I swear not to take the Spicejet flight ever in my future again. Thankyou for the treatment. #Spice jet_The worst flight ever !
After that I had to book a flight again of Rs 5711( PNR- HQKEC).