Please lodge our complaints regarding negligence in handling our Export shipment (Pharmaceutical products).
Details of shipment and sequence of event as under:
Product Harmless Medicines
Qty. No. 83375
packing 278 shippers are packed in 8 EURO pallets
Invoice value RUB 8795228.75
Invoice No. Exp/20-21/084 Dt. 11/9/2020
AWB No. /Date [protected] Dt. 11/9/2020
Shipment from/To India to Russia
Sequence of Event
12 Sep Consignment dispatched from Sentiss Plant, Nalagarh, H.P.
13 Sep Consignment received at Delhi Airport
13 Sep Consignment customs cleared by CHA (S.A. Consultants) and handed over to Airline(Spicejet)
15 Sep Part shipment - 3 pallets airlifted and reached at Russia
17 Sep Balance lots shipped from India and reached Russia
17 Sep email received from Customer that they have found 4 lots in US Pallets instead of EURO pallet and one lot in loose packing
17 Jul Email sent to Spicejet to investigate the matter (copy attached)
23 Sep Email received from Customer that consignment is received in bad condition
24 Sep Email received from Customer that they have paid demurrage Charges of RUB 106593.00 at airport
24 Sep Response received from Spicejet thru mail that they will investigate and share the detailed report
25 Sep Email sent to Spicejet to do the CAPA and send the detailed investigation report
15 Oct Email received from Spicejet, accepting their mistake, as per the mail we understand that they have not done proper investigation at their end
Since your team has accepted their mistake for mishandling our shipment so we want you to pay the cost of damaged goods and demurage charges paid at final destination
Please refer the attached mail for subject matter exchange between Sentiss Pharma and SpiceJet team. We had requested your team to do the proper investigation, how this happened and what corrective action you will take to avoid such issue in future, but we have not received any satisfactory response from your end and we are very much disappointed the way your team is responding to Customer.
PL investigate the matter and update.
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