Spice Jet Airlines — missing luggage & delay in delivery

Address:	313001
Website:	www.spicejet.com

My family were travelled via Spicejet flight SG16 from Dubai to Ahmedabad on 15th July 2017. PNR J9K2PW.
Due to some technical issue (as communicated to us) all their baggage (4 Pcs) were not loaded in the flight from Dubai and was informed to deliver by next flight.

However after extensive followup on both Dubai & Ahmedabad airports the luggage was delivered after 4 days (on 19th July) to us. Also it was not delivered to our home but we have to collect it from the courier office.

We are NRIs and on a visit to India, just imagine how my family managed these 4 days without the luggage. All our baggage were stuck hence they have to purchase everything including clothes and other necessity for daily living.

This is disgusting service from SpiceJet as they haven’t called a single time for the status and even no compensation was provided.

Appreciate if consumer forum can take this matter with Spicejet and arrange to get necessary compensation for the expenses, stress and uncertainty we faced during these days.

Thanks

Name : Juzer Hussain
email : [protected]@yahoo.com
phone : will be provided upon request