Spice Jet Airlines — No information provided while boarding from blr to amritsar

Address:

Mumbai City, Maharashtra, 400055

I am shailesh, who booked flight for my wife from blr to atq along with two sister in law from dubai. They board flight from blr but no information was provided them as the flight has been cancelled from del to atq, morover no spice jet staff in del airport ready to assist them they were sent out of the airport with their baggage. Pnr no. I7cknm.
I have to call spice jet office all the way from dxb to bom for this. 3 girls waiting for an answer out side of airport in middle of night at del airport.
Why they were not assisted for the next flight at the same time. Even my self is a airline staff in dubai.