Spice Jet Airlines — No proper assistance

Hi we were supposed to travel to Hyderabad from tirupati this afternoon for 2.15 spice jet flight and we reached the airport 45min before but unfortunately the counter was closed before the time and there was not even a single staff of spice jet to assist us we asked the airport authorities they suggested us trying in the booking counter to find someone but unfortunately there was no person at the counter too and again when I asked the airport authorities they found out and said everyone is back near the flight and they can't have access to go there . Because of this we missed the flight and there was no proper response from customer care also when we contacted them they were like we have to be there before 2hrs for checkin then I questioned them asking why is it mentioned in itinerary that we have to be there atleast 45 min before and they dint have the answer for that and now again I wantedly booked the flight for the next available thing and I am here 2hrs before and the counter is still closed . So I kindly request a proper action to be taken against this kind of behavior airlines staff