Spice Jet Airlines — no refund for 5 hours delay flight - sg 6237 november 7th

Address:

319 | Udyog Vihar | Phase IV, Gurgaon, Haryana, 122016

My flight sg 6237 got delayed 5 hours. Therefor i had to make extra expense by booking a flight earlier to get my flight in mumbai on time.

Spicejet does not want to refund my ticket and also claims me being a no show - which is because i had to book an ealier flight due to their delay!!! - is a reason not to take my refund serious.
I am stunned. When the flight is delayed over 2 hours, spicejet needs refund ticket fare + 10, 000 rupies.
Also, the compensation has to be paid in cash, bank transfer or travel vourchers, according to the preference of the customer. As i already mentioned, i prefer bank transfer.

Now spicejet only offers me of 1000rs.
Which is nowhere near the costs of the original ticket and the new ticket i had to buy because of their delay.