Spice Jet Airlines — No Refund from Spice Jet for Cancelled Flight

Address:

Pune, Maharashtra

I had booked a return ticket on Spicejet for me from Pune to Ahmedabad on Tue 13 Jan, 2014 & 18 Jan 2014 on flight no. SG 342, SG 345 an SMS was received by me informing the cancellation of the flight .I tried to contact Spicejet on the given customer care numbers, but could not be contacted. I sent a mail to Spicejet ([protected]@spicejet.com) demanding immediate refund of the ticket, but received nothing other than an automated reply. After some days I received response from Spice Jet Tanmay Arora that you will receive your refund in 10 days but after 1 month still have not received my refund. I have called customer care they are not ready to share transaction ID or refrence no for refund and they are telling me it's already proceed from our side contact your bank. But without transaction ID how can I approch bank and on what basis I demad money from bank. I request the Consumer Forum to initiate action so that the company refunds the money. My PNR: W9D7GG Name : Mohit Jethva