Spice Jet Airlines — no ticket or booking confirmation despite deducting money.

I booked a flight for 7:50 am on 12th april 2019. The transaction got processed and i recieved the confirmation message from my bank about the tranfer of money to spice jet. However, i didnt receive any booking confirmation or booking number or e-ticket from spice jet. They have looted my 5, 700 rupees without any accountability.

When i contacted your customer service, i was made to wait for over 20 mins and yet call wasn’t attended. No reply for e-mail even after 24 hrs. I called the customer care next day and again same issue, no one attends the call, only the voice over saying ‘all customer care executives are busy’ gets played!!