Spice Jet Airlines — Non issuance of refund for modification of flight which was charged but not modified.

Address:

N-8/180, B-51

I tried to modify my booking of a spicejet flight on 26.01.2023 with Pnr XGT9RA.

After 3 unsuccessful attempts of 4422 by my side to Spicejet in which all the times payment was deducted from my account, i had to finally pay 4764 from account ending 4500 via UPI (reference number[protected] to Spicejet on call and only then my itinerary got changed.
I would like to mention that the amount for three of the payments was deducted but no change shown by spicejet.
One from account number ending from 4500 (reference number[protected]
and another from ending 7809 (reference number[protected]
Screenshot is attached.
1 transactions from UPI of same account to UPI- SPICEJET LIMITED- mbk98333spicejet.[protected]@icici- ICIC0DC0099
Date of transaction- 26/01/2023
Bank name- HDFC BANK
Transaction reference number/ Order Id:[protected]
Amount debited- 4, 422
Kindly issue the refund as soon as possible.
This is very frustrating and not customer friendly. Kindly look into the matter and resolve the issue.
Issue the refund.
For the 3 failed modifications amount was deducted and i have received refund for 2 of these and a refund of one is pending and its been more than 25 days. Kindly issue my refund as soon as possible. It is now getting more frustrating and out of hand. Refund has to been issued for the upi transaction. Details are
• Mobile number- [protected]
1 transactions from UPI of same account to UPI- SPICEJET LIMITED- mbk98333spicejet.[protected]@icici- ICIC0DC0099
• Date of transaction- 26/01/2023

• Bank name- HDFC BANK

• Transaction reference number/ Order Id:[protected]

• Amount debited- 4, 422

• This has not yet been credited to my account. Kindly refund as soon as possible.

• It is now getting out of hand and frustrating

Issue the refund immediately.