| Address: | New Delhi, Delhi, 110057 |
The undersigned along with my colleague, Mr.Sanjay Kumar were holding a valid Spice Jet ticket for our journey from Shirdi to Delhi on 7th Oct.2018 in Flight No. SG 942. The scheduled departure of the said flight was 3.05 PM. We reached the airport at 2.05 PM on 10th Oct.2018 but to our great surprise the security personnel deployed at the entry gate did not allow us to enter the check-in area. Besides us, there were about 10 - 12 persons were also present at the entry gate for catching the same flight, whose entries were also denied. On enquiry, the security personnel informed that we were delayed to board the flight whereas your website itself says the boarding will be allowed till 45 minutes before the departure. In our case, we reached the airport 1 hour before its scheduled departure. We fail to understand why you have denied our entry and did not issue the boarding passes whereas the flight itself was late. You are also aware that after the said flight, there is no such departure from Shirdi airport to any destination in India. Consequent upon the situation, we have to rush to the nearest airport, which is at Pune airport, after a long struggle.
This type o[censored]npleasant behaviour by your staff at Shirdi airport is not justifiable. You are therefore, requested to kindly look in to the matter and issue instructions for refund of fare for our Shirdi-Delhi journey on 7th Oct.2018 already took by you.
Regards,
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