Spice Jet Airlines — Non receipt of refund for my 2 PNR3s cancelled by Spicejet

Address:

Spicejet Ltd., 321, Customercare unit, Udyog Vihar, Phase IV, Gurgaon-122016, website: spicejet.com, [email protected]

MY PNR #s Q61DUB and TY3FHS: My registered mobile # [protected]; email id : [protected]@gmail.com

The above 2 Spicejet flights booked by me by Credit Card for BOM-TIR (15th June 2022) and return TIR-BOM on 17t June, 2022 had been Cancelled by Spicejet themselves on 7th June 2022 itself and informed me by sms on my above mobile # and by email to my above email id. I booked the above flights thru' easemytrip.com for an amount of Rs.20, 540

I lodged my FULL REFUND CLAIM on 7th June itself and has been following up though email/ twitter with Spicejet and easemytrip.com, so many times, almost daily since more than 2 weeks. I also tweeted to Civil Aviation Ministry, DGCA, and personally to Cabinet Minister for Civil Aviation and to PMO to help. I am senior citizen of 67 years old. I have sent nasty tweets also to Spicejet upon their inaction so for.

Spicejet upon my follow up had sent confirmatory email to me ([protected]@gmail.com) conveying having initiated process for full refund on 16th June, 2022 ( PNR# Q61DUB for Rs.10, 266 & PNR# TY3FHS for Rs.10, 272), after a delay of 9 days after they themselves cancelled the flights on 7th June, 2022. So far I did not get my refund- till the time of this complaint. Easemytrip is also constantly saying that they did not get the refund from Spicejet to refund back to me.

It is really frustrating experience, and being a sr. citizen, I am helpless and the amount is a big money for me. I request for early FULL REFUND AS ABOVE refund.
Till now, 23:08 hours, the issue is UNRESOLVED.
Regards
Sivaramakrishnan Nagarajan
207, B Wing, Parasnth, Sudha Park, Ghatkopar (East), Mumbai -400077