Spice Jet Airlines — Not permitted to check-in

Address:	Kolkata, West Bengal, 700028
Website:	www.spicejet.com

I would like to register a complaint and bring this to notice of spicejet management that me and my family were not allowed to check in today.
Pnr : u6bbhs
From: ccu to maa
Passenger name: ashis ghosh and kakoli ghosh
Date of incident: 21-feb-2017

Schedule departure of the flight was 11:50 pm and we reached the check-in counter at 11:10 pm. I truly respect the 45 mins prior check-in policy but time was taken bit longer in the airport entrance gate and that was unexpected. Also i could surely feel that 40 mins was sufficient to allow us to check-in and board the flight. I requested several time to the lady manager, i'm sure you can figure out who was on duty, but all in vein.

Request you not to keep someone who is just a time watcher with no brain and take immediate serious action against that lady manager. Please don't respond to me unless you show me the actions taken.

I'll ensure that this news is spread across my friends and families and in social media so that everyone thinks before booking for any spicejet flights. No matter the offer airline offers, people nowadays go by service provided. And i respect the similar service being given by you competitor.

I was not allowed to check-in and i asked for the refund. But unfortunately, your system didn't allow me to know what will be the refund amount. Please upgrade your system to bring more transparency to the customer.

You can reach out to me anytime on +91-[protected]