Spice Jet Airlines — not received refund for cancellation of the booking even after 1 month

Hi.. My refund amount rs. 3597 has not been credited yet and spicejet's customer care executives are telling me that refund has already been proceed and asking me to check with the bank, i have already checked with the bank and also provided the bank statement still they are making the same false claims. The spicejet executive are very very slow in response.

I send almost 3 mails per day but they even do not acknowledge my mails.

It is very very frustrating as many times i informed them that i am facing a medical condition at my home and any small amount has meaning to me, still no one in spicejet even bothered to ackonwledge my communication.