Spice Jet Airlines — Not refund for Failed Booking - SG53 Kozhikode to Dubai

Dear sir
On 9th October 2024, I attempted to book a flight (SG53) from Kozhikode to Dubai for 10th october 2024 via spicejet website. After the amount was debited from my account, the booking failed, and I did not receive any confirmation, i send several mails no response from them, Due to the failure, I proceeded to book the same flight through the MakeMyTrip platform.
Below are the relevant details:

Flight Number: SG53
Route: Kozhikode to Dubai
Ticket Booking Time: 3:11 PM (Indian Time)
Passenger Name: Sharin Balakrishnan
Contact Number Provided while booking: [protected]