Spice Jet Airlines — not refunded of cancelled flight-sg6933 dated 24/07/2019

Address:

Mumbai City, Maharashtra, 400054

Sir,
Your flight no. Sg6933 dated 24/07/2019 from dehradun to mumbai was cancelled and no alternate flight was arranged by your customer care team dehradun. They said that they are helpless although, one flight for new delhi was scheduled at 7.30 p. M. On 24/07/2019. They also told that they will refund the full amount with in a week, but i am sorry to inform you that after 3 weeks are over, i have not received any paise. After getting ill response from customer care dehradun, i had arranged air ticket from indigo and for that i paid rs.3000/-extra. Now, i have decided not to visit any domestic as well as international journey from your airlines.
My request you that please refund full amount of cancelled flight sg6933 dated 24/07/2019 ticket with penalty of rs.5000/-
Ps negi