Spice Jet Airlines — not refunding my money

My air ticket is cancelled but they are ready to refund my money. I requested for refund of money but they are denying stating that they have kept my money in credit shell and i can use up to feb 2021 but i am not travelling at any point of time. What i will do with credit shell money. Please help me getting refund.
Pnr number:- agpt7e
Amount paid :-rs. 11281.

Thank you
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Apr 20, 2020
Updated by suneeta So
My air ticket is cancelled but they are not ready to refund my money. I requested for refund of money but they are denying stating that they have kept my money in credit shell and i can use up to feb 2021 but i am not travelling at any point of time .what i will do with credit shell money. Please help me getting refund.
PNR number:- AGPT7E
Amount paid :-Rs. 11281.

Thank you
Apr 20, 2020
Updated by suneeta So
I got call stating that it is call from consumer comlaint i need to pay some amount. Do i have to pay that amonut please let me know.
May 26, 2020
Updated by suneeta So
Any update on thui
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