Spice Jet Airlines — pathetic pathetic service of counter staff

Address:

Mumbai City, Maharashtra

I purchased ticket from patna to jeddah via mumbai (Connecting flight). First they delayed half an hour in in patna then they landed 4 hours late due to rainy weather at mumbai airport. However i missed my connecting flight for jeddah. I met with spicejet counter staff and they told to wait for next same flight next day. I waited 4 hours in front of counter and then finally they arrange hotel to stay one night. I came back to airport next day on 2 o'clock and airport security is not allowing me to enter as i didnt have current flight tickets. I met with outside located spicejet counter and they told to stay half an hour as someone is coming to sort out the issue... What the hell is going here with spice jet??? Is it a customer service? You are harassing your customers only. Should you not provide entry pass to enter hassle free in airport premises? I'm a girl and i'll never travel next time with spicejet in my life again...