Spice Jet Airlines — Pending Refunds On Failed Transactions

Address:

Gurugram, Haryana (Headquarters)

This is with reference to two transactions that had been made to book tickets, upon which both had been considered as failed, but the money had been deducted both times. The ticket was attempted to be booked from Dubai, UAE. The flight was for one from Dubai to Mangalore, India. The details of both the transactions are as follows. I have called Customer Care 4 times, and they informed me that I'd been put on the priority list multiple times. The necessary emails were sent to SpiceJet's customer relations email IDs upon the occurrence of both incidents. Please ensure the refund is given as early as possible. It has been over 2 months since the transaction and since I've been trying to get the necessary response and update on the refund. I keep getting promised the refund will be processed in around 10 or the next few days or "as early as possible", with no avail or update from then on. As per the message provided on the website when the transaction had failed, the amount to be refunded is long overdue. Please ensure that the process is completed as soon as possible. I have also contacted the Nodal Officer as well as the Appellate Authority via mail but received no satisfactory response. I have the photos clicked after the second transaction failed, the same messages had popped up when the first transaction had also failed. Details:

Transaction 1:
Date of Transaction: 16 March, 2022
Amount: AED 377.10 (7976.29 INR)
Transaction ID: 8DJPEBQT
Reference ID: YMZF7N8W
No authorization code was received.

Transaction 2:
Date of Transaction: 17 March, 2022
Amount: AED 377.10 (7976.29 INR)
Transaction ID: ZL3BQE9A
Reference ID: QETWFVRH
No authorization code was received.