Spice Jet Airlines — PNR: L9WLQF/SG - Pre booked meal shown in web check was fraudulently charged by the crew

This is to inform that a booking was made for 2 senior citizen passengers from CHENNAI to DURGAPUR (Flight SG 331) on 19th October 2023(PNR: L9WLQF/SG) and the corporate flight booking encompassed 2 pre booked meals with beverages (price inclusive of the services and shown on tickets) but while availing the service they were charged for the beverages separately. The inconvenience caused to the passengers is condemned. This is a fraudulent service as this might happen to any passengers travelling and not aware of the rights to services( parents were old and limited understanding).

I humble request to kindly investigate this and refund the balance amount to me. This is completely unacceptable as the flight services (corporate fare) were availed to avoid inconvenience to the travelling passengers and they had all the rights to had their meals without paying extra for the already paid meals.

Requesting you to kindly investigate and refund the amount ASAP.
THanks.