Spice Jet Airlines — PNR: S9WQ5D (Booking ID: NF[protected] cancellation ammount

Address:

Hyderabad, Andhra Pradesh

I have cancelled the tickets because the flight is preponed by 45min. As per my schedule I cannot catch this flight. It is purely mistake of your company. And you have charged penalties as normal even though you know this is your mistake. Did you mentioned any where about the timings that it can vary by 120 min while booking the tickets and customer needs to be prepared for that. (Not after confirmation of the tickets) ? Do you think its fair to charge customer 40% as penalty for your mistakes? I hope this cheating technique will give you more profits... If customer delays by 5min did you wait for that customer? But in my case you preponed flight by 45 min and you have charged 20K as penalty for me. even though I notified in one week advance to cancel the tickets. It seems you are doing this wantedly and cheating customers by prepone or postpone of flight timings. I am sure 20% of customer will fail to adjust that 120min rule, hence you will charge penalties if they cancel or forfeit the amount if they don't reach on time. Great technique SpiceJet.