Spice Jet Airlines — pnr. xe6zpt. flight cancellation without confirmation i agree cancelation for full refund only

Pnr xe6zpt. I am totally disapointed with spice jet airline. I have connected flights dharmshalla to guhati indigo shedule change giving full refund to me. And i call spice jet for enquiry for cancellation charge and i request full refund eligible but your executive inform me if time change or shedule change then you full refund applicable i request for full refund but your executive without inform me cancelled the flight and i also inform i not to pay cancelation charges then why your company canceled the flight and now i want full refund raise a complaint and take action if my problem no solve i do legal action