Greetings. On 25th August '23, your colleague from Spice Jet ticketing called me and insisted to make the same payment for the second time, even though I told her I have already been charged on my card and the money is deducted from my debit account.
She claimed it would be refunded and to insisted to send an email to customer relations, from then on I have been sending constant emails and finally they confirmed on the 1st September that my details have been sent to the concerned department for refund on priority and that I'll receive my refund in 7 working days. Snaphots and details of everything, which have been enclosed.
Further details are given below. Im not able to understand, why are they not returning my payment even after confirming refund, they shouldnt charge 2 times in the first place. Please help me.
1) Card Number - First 6 and last 4 digits only[protected]
2) Card Holder’s Name- Rina G
3) Date of transaction- 25 Aug 2023
4) Bank name- Federal Bank Residency Road, Bangalore
5) Transaction reference number/ Order Id- PNR YBG2NC
Bank transaction numbers[protected] Rs
[protected] Rs
Snapshots of Debit card deduction and bank statement enclosed of Debit card being charged 2 times.
6) Amount debited- 1021 Rs (Bank Sms of transactions snapshots included. Also bank statement for transaction done 2 times - Sl No 5 and SL no 6 - confirming same transaction being charged 2 times)
Was this information helpful? | 
Airline should be professional to return the money. First of all they should not take booking if they are going to cancel the flight