The flight was cancelled by Spicejet and still they have not given us the refund
Written so many emails over the past 16 months but they reply we are
looking into the matter and no refund received
[protected]-------From: Appellate Authority
Sent: Mon, 29 Aug 2022 16:41:51
To: "[protected]@rediffmail.com"
Subject: Re: COMPLAINT NOt RESOLVED OVER A YEAR - PNR:A8ZWXF-refund still not received-awaiting refund since 21.04.2021 written so many emails
Dear Ms. Lobo,
PNR: A8ZWXF
Greetings from SpiceJet!
This is with reference to your request for refund of booking amount for the above mentioned PNR.
Please be assured that we are carefully looking into your concern and shall get back to you soon with an appropriate solution.
Your patience in this regard shall be highly appreciated.
In case you require any further assistance please feel free to write to us again.
Thanks & Regards,
Shalini Sharma
From the Office of Appellate Authority, SpiceJet Ltd
321| Udyog Vihar | Phase IV | Gurgaon-122016| India
E-mail : [protected]@spicejet.com
W: www.spicejet.com facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store
[protected] Original Message[protected]
From: PAC Surgicals [[protected]@rediffmail.com]
Sent: 27/8/2022 9:21 am
To: [protected]@spicejet.com
Subject: Re: COMPLAINT NOt RESOLVED OVER A YEAR - PNR:A8ZWXF-refund still not received-awaiting refund since 21.04.2021 written so many emails
This is with reference to your request for refund of booking amount for the above mentioned PNR.
Please be informed that we have already escalated your concern to the appropriate department. We would request you to allow us some time as the team is working upon the same."more than a year since you'll have escalated, "
Your patience in this regard shall be highly appreciated."what more patience"
In case you require any further assistance please feel free to write to us again. "such pathetic standard replies with absolute no empathy to get the work done and resolve the complaint "
From: Appellate Authority
Sent: Tue, 23 Aug 2022 09:20:31
To: "[protected]@rediffmail.com"
Subject: Re: COMPLAINT NOt RESOLVED OVER A YEAR - PNR:A8ZWXF-refund still not received-awaiting refund since 21.04.2021 written so many emails
Dear Ms. Lobo,
PNR: A8ZWXF
Greetings from SpiceJet!
This is with reference to your request for refund of booking amount for the above mentioned PNR.
Please be informed that we have already escalated your concern to the appropriate department. We would request you to allow us some time as the team is working upon the same.
Your patience in this regard shall be highly appreciated.
In case you require any further assistance please feel free to write to us again.
Thanks & Regards,
Shalini Sharma
From the Office of Appellate Authority, SpiceJet Ltd
321| Udyog Vihar | Phase IV | Gurgaon-122016| India
E-mail : [protected]@spicejet.com
W: www.spicejet.com facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store
[protected] Original Message[protected]
From: PAC Surgicals [[protected]@rediffmail.com]
Sent: 22/8/2022 9:28 am
To: [protected]@spicejet.com
Subject: Re: COMPLAINT NOt RESOLVED OVER A YEAR - PNR:A8ZWXF-refund still not received-awaiting refund since 21.04.2021 written so many emails
Does your reply make any sense ??? how far is your team than 16 months and the issue is still not resolved ???
How much more patience ???
From: Appellate Authority
Sent: Sat, 13 Aug 2022 15:56:00
To: "[protected]@rediffmail.com"
Subject: Re: COMPLAINT NOt RESOLVED OVER A YEAR - PNR:A8ZWXF-refund still not received-awaiting refund since 21.04.2021 written so many emails
Dear Ms. Lobo,
PNR: A8ZWXF
Greetings from SpiceJet!
This is with reference to your request for refund of booking amount for the above mentioned PNR.
Please be informed that we are constantly in touch with the concerned team and we shall get back to you at the earliest.
Your patience in this regard shall be highly appreciated.
In case you require any further assistance please feel free to write to us again.
Thanks & Regards,
Shalini Sharma
From the Office of Appellate Authority, SpiceJet Ltd
321| Udyog Vihar | Phase IV | Gurgaon-122016| India
E-mail : [protected]@spicejet.com
W: www.spicejet.com facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store
[protected] Original Message[protected]
From: PAC Surgicals [[protected]@rediffmail.com]
Sent: 11/8/2022 9:30 am
To: [protected]@spicejet.com; [protected]@spicejet.com; [protected]@spicejet.com; [protected]@spicejet.com
Subject: Re: COMPLAINT NOt RESOLVED OVER A YEAR - PNR:A8ZWXF-refund still not received-awaiting refund since 21.04.2021 written so many emails
Regards
Paul Lobo
[protected]
[protected]
From: "PAC Surgicals"
Sent: Tue, 03 May 2022 16:47:03
To: "appellateauthority"
Subject: Fw: COMPLAINT NOt RESOLVED OVER A YEAR - PNR:A8ZWXF-refund still not received-awaiting refund since 21.04.2021 written so many emails
Not yet resolved
From: SpiceJet Customer Relations
Sent: Mon, 02 May 2022 16:19:15
To: "[protected]@rediffmail.com"
Subject: Re: COMPLAINT NOt RESOLVED OVER A YEAR - PNR:A8ZWXF-refund still not received-awaiting refund since 21.04.2021 written so many emails
Dear Ms. Lobo,
PNR: A8ZWXF
Greetings from SpiceJet.
This is with the reference to your trailing email. We apologize for the delay in your refund.
Please note that we have forwarded it to the respective team and we shall get back to you at the earliest.
In case you need further clarification/assistance, please feel free to write to us.
Thanks & Regards,
Chanchal Chauhan,
Customer Experience, SpiceJet Ltd
321 | Udyog Vihar | Phase IV | Gurgaon - 122016| India
E-mail : [protected]@spicejet.com
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store
[protected] Original Message[protected]
From: PAC Surgicals [[protected]@rediffmail.com]
Sent: 29/04/2022 17:24
To: [protected]@spicejet.com
Subject: COMPLAINT NOt RESOLVED OVER A YEAR - PNR:A8ZWXF-refund still not received-awaiting refund since 21.04.2021 written so many emails
Dear Mr Nair
When I spoke to your office staff on 27.4.2022, she promised a call . No call received .
you've written refund will be on priority, can you define the no of days . Its already been 12 months that I am requesting for my rightful refund ??
What pathetic service, and also complaints dept cannot even handle cases ???
umpteen emails written you keep giving false assurance and close the case without resolving the issue .
How can that happen ...
Regards
Pratibha Lobo
[protected]
From: SpiceJet Customer Relations
Sent: Wed, 27 Apr 2022 12:43:36
To: "[protected]@rediffmail.com"
Subject: Re: PNR:A8ZWXF-refund still not received-awaiting refund since 21.04.2021 written so many emails
Dear Ms. Lobo,
PNR: A8ZWXF
Greetings from SpiceJet!
This is with reference to the trailing email, related to your refund status.
We completely understand your concern that the delay in receiving your refund is stressful and inconvenient.
Please be informed that, we have already shared the details to the concerned department and refund shall be processed on priority.
We seek your cooperation and understanding in this regard.
Thanks & Regards,
Pradip Nair,
Customer Experience, SpiceJet Ltd
321 | Udyog Vihar | Phase IV | Gurgaon - 122016| India
E-mail: [protected]@spicejet.com
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store
[protected] Original Message[protected]
From: SpiceJet Customer Relations [[protected]@spicejet.com]
Sent: 20/3/2022 4:03 pm
To: [protected]@rediffmail.com
Subject: Re: PNR:A8ZWXF-refund still not received-awaiting refund since 21.04.2021 written so many emails
Dear Ms. Lobo,
PNR: A8ZWXF
Greetings from SpiceJet!
We sincerely regret the delay in refund process.
Please be assured that the refund for concerned booking will be initiated towards given bank account detail at the earliest.
Your patience in this regard is highly appreciated.
Thanks & Regards,
Vishal Aggarwal,
Customer Experience, SpiceJet Ltd
321 | Udyog Vihar | Phase IV |Gurugram - 122016 | India
E-mail : [protected]@spicejet.com
W: www.spicejet.com F: facebook.com/flyspicejet??T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store
[protected] Original Message[protected]
From: PAC Surgicals [[protected]@rediffmail.com]
Sent: 17/3/2022 6:00 pm
To: [protected]@spicejet.com; [protected]@spicejet.com
Subject: Re: PNR:A8ZWXF-refund still not received-awaiting refund since 21.04.2021 written so many emails
Dear All,
CLose to 11 months now and I've not received a refund
Please call me
[protected]
From: "PAC Surgicals"
Sent: Thu, 17 Mar 2022 16:07:45
To: "SpiceJet Customer Relations"
Subject: Re: PNR:A8ZWXF-refund still not received-awaiting refund since 21.04.2021 written so many emails
Dear Team
It will be a year in April 2022.
Does it take that long ??? to reverse
Regards
Pratibha lobo
[protected]
From: SpiceJet Customer Relations
Sent: Mon, 07 Mar 2022 16:19:45
To: "[protected]@rediffmail.com"
Subject: Re: PNR:A8ZWXF-refund still not received-awaiting refund since 21.04.2021 written so many emails
Dear Ms. Pratibha,
PNR: A8ZWXF
Greetings from SpiceJet!
This is with reference to your email.
We request you to allow us some time to check on the instance and we shall get back to you with an update at the earliest.
Assuring you of our best attention at all times.
Thanks & Regards,
Nikku Dogra
Customer Experience, SpiceJet Ltd
321| Udyog Vihar | Phase IV | Gurgaon-122016| India
E-mail : [protected]@spicejet.com
W: www.spicejet.com facebook.com/flyspicejet?a T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store
[protected] Original Message[protected]
From: PAC Surgicals [[protected]@rediffmail.com]
Sent: 4/3/2022 4:18 pm
To: [protected]@spicejet.com
Subject: Re: PNR:A8ZWXF-refund still not received-awaiting refund since 21.04.2021 written so many emails
Dear Team
status ????
Regards
Pratibha lobo
[protected]
From: SpiceJet Customer Relations
Sent: Wed, 23 Feb 2022 23:52:08
To: "[protected]@rediffmail.com"
Subject: Re: PNR:A8ZWXF-refund still not received-awaiting refund since 21.04.2021 written so many emails
Dear Ms. Pratibha,
PNR: A8ZWXF
Greetings from SpiceJet !
This is with reference to your trailing email.
Please be informed that, we have shared the copy of cheque to the concerned department to initiate the refund.
Your patience in this regard is highly appreciated.
Thanks & Regards,
Pradip Nair,
Customer Experience, SpiceJet Ltd
321 | Udyog Vihar | Phase IV | Gurgaon - 122016| India
E-mail: [protected]@spicejet.com
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store
[protected] Original Message[protected]
From: PAC Surgicals [[protected]@rediffmail.com]
Sent: 20/2/2022 6:23 pm
To: [protected]@spicejet.com; [protected]@spicejet.com; [protected]@spicejet.com; [protected]@spicejet.com; [protected]@spicejet.com
Subject: Fw: PNR:A8ZWXF-refund still not received-awaiting refund since 21.04.2021 written so many emails
refund awaited
From: "PAC Surgicals"
Sent: Fri, 18 Feb 2022 11:24:51
To: "custrelations", "refunds", "service"
Subject: Fw: PNR:A8ZWXF-refund still not received-awaiting refund since 21.04.2021 written so many emails
Dear Team
please see email dtd 22.1.22 I have already given you my bank ac chq copy
still not received credit
again you asking me for chq copy
you'll are fooling around ???
how many times do I write to you'll, its about 10 months now that I am chasing you'll for my money
[protected][protected]
Re: PNR:A8ZWXF-refund still not received-awaiting refund since 21.04.2021 written so many emails
From: SpiceJet Customer Relations on Thu, 17 Feb 2022 20:36:31 Add to address bookTo: You | See Details
Dear Ms. Pratibha,
PNR: A8ZWXF
Greetings from SpiceJet.
This is with reference to your trailing email.
Please note that we had initiated online bank transfer for the compensation/refund amount towards the bank account details as shared by you. However the bank transfer has been rejected and to reinitiate the same we would request you to share the copy of the cancelled cheque.
We would be happy to assist you, should you require any further clarification.
Thanks & Regards,
Priyanka Chaudhary,
Customer Experience, SpiceJet Ltd
321 | Udyog Vihar | Phase IV | Gurgaon - 122016| India
E-mail : [protected]@spicejet.com
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store
From: "PAC Surgicals"
Sent: Sat, 22 Jan 2022 12:31:07
To: "SpiceJet Customer Relations"
Cc: "[protected]@spicejet.com"
Subject: Re: PNR:A8ZWXF-refund still not received-awaiting refund since 21.04.2021 written so many emails
Dear Team
ive been following up for such a long time, for you'll to write that the bank has declined.
pfa the chq copy and please process refund asap
regards
Pratibha
[protected]
[protected]
From: SpiceJet Customer Relations
Sent: Fri, 21 Jan 2022 18:25:15
To: "[protected]@rediffmail.com"
Cc: "[protected]@spicejet.com"
Subject: Re: PNR:A8ZWXF-refund still not received-awaiting refund since 21.04.2021 written so many emails
Dear Ms. Lobo,
PNR: A8ZWXF
Greetings from SpiceJet!
This is in reference to the trail mail.
Please note that the fund transfer has been declined due invalid bank details. Hence; we would request you to share a copy of cancelled cheque to re-initiate the fund transfer.
Assuring you of our best attention at all times.
Thanks & Regards,
Vishal Aggarwal,
Customer Experience, SpiceJet Ltd
321 | Udyog Vihar | Phase IV |Gurugram - 122016 | India
E-mail : [protected]@spicejet.com
W: www.spicejet.com F: facebook.com/flyspicejet?: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store
[protected] Original Message[protected]
From: PAC Surgicals [[protected]@rediffmail.com]
Sent: 29/12/2021 3:24 pm
To: [protected]@spicejet.com; [protected]@spicejet.com; [protected]@spicejet.com; [protected]@spicejet.com
Cc: [protected]@spicejet.com
Subject: Re: PNR:A8ZWXF-refund still not received-awaiting refund since 21.04.2021 written so many emails
Reminder
Regards
Pratibha Lobo
[protected]
From: "PAC Surgicals"
Sent: Sat, 04 Dec 2021 17:52:13
To: "SpiceJet Customer Relations", , "nodalofficer", "appellateauthority", , "refunds"
Cc: "[protected]@spicejet.com"
Subject: Re: PNR:A8ZWXF-refund still not received-awaiting refund since 21.04.2021 written so many emails
Dear Sir, Madam
I am so frustrated . I have no clue why even after going to the highest authority in the spicjet airlines my requests is falling on deaf ears
Regards
Paul Lobo
[protected]
[protected]
From: "PAC Surgicals"
Sent: Thu, 02 Dec 2021 09:08:20
To: "SpiceJet Customer Relations"
Cc: "[protected]@spicejet.com"
Subject: Re: PNR:A8ZWXF-refund still not received-awaiting refund since 21.04.2021 written so many emails
Dear Team,
Its more than 6 months now
Might as well courier the pay order to my residence
Regards
Pratibha Lobo
From: SpiceJet Customer Relations
Sent: Thu, 02 Dec 2021 01:22:19
To: "[protected]@rediffmail.com"
Cc: "[protected]@spicejet.com"
Subject: Re: PNR:A8ZWXF-refund still not received-awaiting refund since 21.04.2021 written so many emails
Dear Ms. Lobo,
PNR: A8ZWXF
Greetings from SpiceJet!
This is in reference to your email.
Please accept our apologies for the delay in processing your refund.
We would like to inform you that the refund is getting declined at the gateway due to a technical error, however, our IT team is working on the same to resolve the issue at the earliest. Rest assured your refund will be processed on priority.
Your patience and cooperation in this regard are highly appreciated.
Thanks & Regards,
Vikesh Verma
Customer Experience, SpiceJet Ltd
321| Udyog Vihar | Phase IV | Gurgaon-122016| India
E-mail: [protected]@spicejet.com
W: www.spicejet.com facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store
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