Spice Jet Airlines — Refund amount

Dear sir or madam

Am fed up with spicejet airline's refund process. On 8th jan 2023, i have add an add-on service but the service was not added to the ticket and rs 8997 money was detected from my account.
Spicejet booking pnr ydt83g: 08 jan 2023 dubai-kozhikode for mr. Paramel saloman
I have raised a complaint regarding this incident but no action has been taken simply in the mail (Our corner team looking).
And the worst part of each mail i have to wait 72 hours. Till now i have done 53 emails.
One month over still no proper update from their end simply say they have called you regarding this but till now i didn't get any calls.
Now i have to pay an extra amount to hdfc bank as the statement generated will spice jet bear that additional amount?
I have attached all the details below.
So kindly do some need full help
Thank you
Jeethin
[protected]@gmail.com