Spice Jet Airlines — refund

I book my tickets for 30 nov 2017 in place of 30 oct 2017 by mistake. I request for refund but they cut airplane penalty by hige amount and refund me zero and for date change they are charging penalty that costs me too much. Airplines did not inform me about penalty and refund policy prior booking. I accept this is my mistake but charging this much for mistake is not a law
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I received a call letter on 23/10/2017 claiming to be from spice jet . The letter mentioned that a caution deposit amount has to be paid, i got suspicious after reading this and looked it up online and found this forum. There are a lot of fake companies floating around like this. Please do the needful ASAP.
Flight delay.and services not good

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