Spice Jet Airlines — refund

Address:

Thane Mumbai

Hi, i had booked a online flight ticket booking (Spicejet? For 4th may, but due to vivid-19 lockdown i don’t want to travel, i have asked them to refund my full money but they are not refunding and saying that the flights would be operational from 4th may, request you to please help on my refund or give me clarity about the same!
Divakar [protected]