Spice Jet Airlines — refund for cancellation

My pnr number is fypnxm.

I don’t wish to travel any more and hence i would need my refund. Credit shell is of no use to me since i am not planning to travel anymore. I would like to get my refund in my account as early as possible. I have received an email from customer service that they are not providing refunds instead providing creditshell. Your website says that i can opt for refund or a creditshell, i want to opt for a refund. Also your chat executive mentioned that the refund is not possible at moment until lockdown however post lockdown we can request for refund and it would be credited in my account. Today i received an email from customer service saying refund is not possible and will get credit shell.