Spice Jet Airlines — Refund for transaction pending

Address:

Gurgaon

Payment of Rs 29984/-. has been pending since Dec 2022.

Ref: 00D36s6DE_5001Q1V1UVy

I was booking a flight from Bagdogra to New Delhi on SpiceJet website on 09 Dec 2022.

The ticket price was Rs 14492/-.

After Submitting the OTP for payment from credit card, the website redirected to homepage without confirming the ticket.
On 6th attempt, finally, the ticket was finally confirmed/booked.

But then I noticed that amount was debited from my card for additional 05 transactions of Rs 14492/- each. (Total Rs 72460/-)

3 transactions money were refunded later.

However, 2 transaction amounts of Rs 14492/- each ie total Rs 29984/- is still pending.

Numerous email correspondences (20+) have been exchanged between me and SpiceJet since Dec 2022. The case has been moved from SpiceJet customer relations to the Nodal Officer to Appellate Authority. But no result.

All details sought by SpiceJet officer have been forwarded multiple times.

The standard response that I get is that -"the case under processing and we will get back soon. "

It's about one year since that incident.

Please accord due priority to resolve the refund of Rs 29984/ at the earliest.