Spice Jet Airlines — Refund not done yet

Dear sir,
My PNR number is I6EVTY
The ticket was cancelled on 30/03/2021
But the refund amount still not received from spicejet.I have written mail many times to spicejet.But no response from their side.
Please do the needful
Mobile number is [protected]
My name is ARUL SUDESAN

The message I attached here for your reference It was received from spice jet on 30thMarch, 2021
Dear Mr. Sudesan (PNR: I6EVTY), your request for refund will be processed on priority. Please check your original source of payment for the credit status within 5-7 working days.

Aaushi[protected], 8:10:00 AM): Hi arul, How may i help you?
Aaushi[protected], 8:10:04 AM): Good Morning . Welcome to SpiceJet. My name is Aaushi . How may I help you?
Aaushi[protected], 8:11:07 AM): Mr Sudesan Kindly confirm your availability since there is no revert from your end”.
arul[protected], 8:11:27 AM): I have booked ticket on 11Dec 2019 for Mumbai to Trivandrum on 25th May 2020
Aaushi[protected], 8:11:40 AM): Mr Sudesan May I know the PNR, passenger's name and the registered contact number/email id?
arul[protected], 8:12:02 AM): I6EVTY
arul[protected], 8:12:18 AM): [protected]@rediffmail.com
arul[protected], 8:12:31 AM): [protected]
Aaushi[protected], 8:13:15 AM): Mr Sudesan May I know passenger's name .
arul[protected], 8:13:30 AM): Arul sudesan
arul[protected], 8:13:48 AM): Margaret Sudesan
arul[protected], 8:13:59 AM): Aaron Sudesan
arul[protected], 8:14:09 AM): Annabelle Sudesan
Aaushi[protected], 8:14:10 AM): Thank you for verification, Please allow me sometime while I check the details for you and it may take 2 minutes.
Aaushi[protected], 8:14:43 AM): Thank you for your patience and apologize for the wait time.

Mr Sudesan i apologise that your flight was cancelled from our end . So shall i update Pnr for full refund.
arul[protected], 8:14:56 AM): Yes
Aaushi[protected], 8:15:27 AM): Mr Sudesan Please stay connected while I process the request.
Aaushi[protected], 8:15:54 AM): Thank you for your patience and apologize for the wait time.

Mr Sudesan booking is cancelled and with in 05-07 working days full amount will be refunded to same account .
arul[protected], 8:16:22 AM): Thanks a lot
Aaushi[protected], 8:16:25 AM): Is there anything else I may assist you with?
arul[protected], 8:16:32 AM): No
Aaushi[protected], 8:16:38 AM): Thank you for choosing “Spicejet” chat service. Have a pleasant day ahead. We look forward to assist you again.