Spice Jet Airlines — Refund -not processed

Dear Team,

I have tried booking airline ticked on 16th March. During the payment transaction has been failed, Amount has been debited from the credit card 2 times.
A very unprofessional response from Refund desk. Its going to be 1 month since transaction took place. No proper response still.

CASE NO : 09647978
ID -DZYRB5Y0