Spice Jet Airlines — Refund Not Processed

I paid 2250 for 5kg excess baggage and it was not processed upon arrival. I had to pay again at the airport and Im waiting for this refund.

Baggage PNR LYJK2M: 26 Apr 2022 Delhi - Goa for MR QUANDEL
PNR No. : LYJK2M

Was told by airline staff 24-48 hours for a refund. Was told by customer service 10 days. Its well beyond both timelines and I've still not been refunded.

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