[Resolved] Spice Jet Airlines — refund not processed - poor response | |
I tried to book flight from Kozhikode to Chennai on 25 Mar 2019 for same day. I tried through mobile website. I successfully paid the amount through net banking, which was very quick. But the booking wasn’t successful. I contacted customer care and they said I need to check with bank if not refunded. I spoke to that bank and they mentioned the transaction shows successful to the beneficiary. The failed transaction would be autoreversed by now, but this shows successful. They are requesting to provide a written mail confirming that merchant have not received the funds. Inspite of writing multiple emails and phone calls to spicejet, I get nothing. We get to speak to customer care hardly even after waiting for 20 minutes on call. Email ref no: 03588227 Pathetic service. Was this information helpful? | |
Apr 9, 2019 Complaint marked as Resolved | |
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Murasoli Maran Towers, 73, MRC Nagar Main Road, MRC Nagar, Chennai, Tamil Nadu, India - 600028
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