Spice Jet Airlines — Refund not received after more than 2 months.

emeskaykay

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

I booked a Colombo - Bangalore ticket for 12-th January at Bangalore airport. The booking was made on 13-th December. Due to a change of plan, I cancelled the booking on 17-th December. I was told by Spicejet that I would receive a refund after subtracting cancellation charge and the refund would be made within a week. I was also given a cancellation number. By feb 5-th 2015, I had not yet received a refund. I called their customer service and again they promised a refund within 10 days. As of 19-th february, I still haven't received it.

Was this information helpful?

No (0)

Yes (0)

Related SpiceJet reviews

View all 3432 SpiceJet Reviews

Comments

emeskay

from Bengaluru, Karnataka

UPDATE:

As of 7-th March, I still have not received the refund. I called their customer service again today and was advised to send an email to [protected]@spicejet.com with the details of the matter. I did so, but all I got was an automated response with some general information. It did not even promise that someone would actually read the email and respond.

I made one more call tonight and again I just got a promise from the operator that the matter would be forwarded to the concerned department on a "priority basis" and someone would "revert" back to me.Not only this but the automated email shamelessly states the following:
"As standard practice, SpiceJet provides refunds of all bookings for cancelled flights made directly with the airline (credit card or cash) within an average of 30 business days, with no deduction of any kind – 100% refund is provided."

But yet they are charging a cancellation fee. Nevertheless I would be happy to give up the fee to get my refund.

If you are planning to book, please consider these facts and don't get taken for a ride by these guys. Please read up the history of this airline. It started decently as ModiLuft in 1993 and in my opinion was a good airline to fly until they started buying horribly uncomfortable bombardier aircraft to save money. See who started it by looking at who bought the airline in 2010 and what scams they have been involved in.