Spice Jet Airlines — refund of air fares

Address:

Kolkata, West Bengal, 395007

I had boked 3 tickets from kolkata to surat pnr rcl2sd flight no sg376. The flight was scheduled on 30.05.18 at 10.50am. We reached trhe airport at 10.05 am. The counter representative said counter has ben closed. We were late because of trafic congesations which was not in opur hand. Atleast the counter people should not have been that admant and should have alowed check in as there was time left for more than 40 min. They charged rs. 25000+ for next day flight (Difference amount). Next day we were in flight at 10.00 am and flight tok of at 10.40 am ahead by 10 min. What type of management is this. You have the liberty to prepone / postpone and custmer canot be adjusted forn 10 min late. I request ypu to consider the case as genuine and refund the amount charged. Next day when we checked in the whole proces tooj 15 min time. I noticed that other airline syaf were coperative till, last moment and acomadting til last 10 min. Shouting pasengers name. Your staf did not do al theses things. Please refund me the amount anmeresumed and dont compel me to approach grahak suraksha