Spice Jet Airlines — refund of ticket

I have booked ticket from sxr to ixj on 7th feb 2019.the flight got cancelled due to bad weather at sxr airport. Having pnr kfjv4u pax name ghulam rasool sheikh and uzma rasool. One pax Rescuduled flight on 12th feb and we recommend for full refund for other passenger having split pnr k6qsff. But unfortunately I didn't receive refund amount. I used my debit card at reservations counter spicejet.