Spice Jet Airlines — refund stuck with airlines - spicejet booking pnr ac1cwd: 21 dec 2018

Address:

Mumbai City, Maharashtra, 400052

Hello team,

I have been trying to follow up with you for my refund amount since december 2018. Firstly i was misguided by your representatives and told that i will not be given any more than 3600 (Approx) as a refund for a last minute cancellation due to an extreme medical emergency.
It is only when i spoke to my agent company for the refund i was told that the airlines refund full for such genuine situations. This is unfair. All i have been requesting since then is an explanation and refund relating to my ticket.

Pls can you get someone to reply at the least? I have also escalated the same to the appellate and nodal office but no luck yet.
Pls dont test peoples patience or take them for a fool. It is unfortunate to know that the airlines would try not to refund money to people who have a genuine reason for cancellation.

Very inhuman, insensitive; and unprofessional.

Pnr as mentioned in the subject line. Pls take note and pls respond asap. I would be grateful.