Spice Jet Airlines — refuse to take main luggage

Spice Jet Airlines — refuse to take main luggage

A Ariba akhtar from New Delhi, Delhi

My self ariba akhtar I booked my flight from mumbai to jaipur via surat... Flight no. Sg 2684 on 1 st april 2019 time 17.40 from mumbai I reached airport on time did self check in Then i reached at the concern flight counter to give my luggage some lady attendebt was there she said put yr luggage on wt. Belt... After weigh-in my luggage she said its overweight and asked me 3000/- rs. I said let me talk to my father... I talked and then i ask her to consider wt. And give me some concetion she told me to wait then she went somewhere and after coming back she outrightly refused to take luggage and said yu can't go now... I missed my flight because of her and then next day i took another flight of yrs from mumbai to jaipur via ahemdabad... I want you to refund my flight ticket amt. And take some serious action against her Was this information helpful? No (0) Yes (0)

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supervisor

Mr. Ariba Akhtar,

You can not ask "serious action against (unidentified) her".

Based on the described public complaint, you can be eligable to apply for the refund / the compensation,
if the passenger is able:-

- to demonstarte that the description given regarding the mistakes of the agent
during the checkin procedure for SG 2684 flight at Bombay airpot on 1 April 2019, correspond to facts.
- to attach copy of e-ticket or copy of PNR,

If the compensation / refund, depending upon all details, are not given by the Spice Jet Airlines,
or following 7 / 15 days after the complaint has pushed,
the passenger can claim compensation via the district or via customers court.
The procedure can take 6 months - 18 month before the district court or customers court (forum).

It is not mandatory, but it is in the interests of the passenger to hire
a lawyer or the lagal professional for the representation before the authorities.
Such service (assitance) can cost from rupees 4000 per case before the court (authority),
if the hired assistant is a professional in the civil aviation matters.

sr manager for ICAO / IATA irregulations matters (Asia and Europe)
Aryan engineers Ltd
e--mail: aryan (at) vivaldi.net