Spice Jet Airlines — Regarding refund policy when and only when air trip/air ticket cancellation taken place by SpiceJet authority.

Dear Concern,

Please be informed that l, Mr Abu Md. Sofiul Ajam, 274/2 Uposhahor Housing Estate, Rajshahi Cantonment, Boalia, Rajshahi-6202, Bangladesh, DoB: 12/07/1975, PP: PQ 0875420, N: BD had booked 3 nos Dhaka-Mumbai Economy Class (Refundable) air ticket in SG-64 SpiceJet airline for the journey on October 18, 2020 from Dhaka to Mumbai against the booking ID: TJ[protected] and under the PNR: C6VL2F through Rafi Tours & Travels (an agent of tripjack as well as an agent of SpiceJet) on September 29, 2020. Here it is mentioned that Rafi Tours & Travels charged and received from me BDT 37000 (INR 31228) for booking the above 3 nos Dhaka-Mumbai air ticket. But unfortunately later the SpiceJet airline authority cancelled the journey/trip due to not resumption of India-Bangladesh airline communication till the date of journey and refunded tripjack only BDT 35008.39 (INR 29547) out of BDT 37000 (INR 31228) deducting changes on October 23, 2020 and tripjack refunded Rafi Tours & Travels only BDT 31009.48 (INR 26172) deducting Non-Refundable Amount (INR 75), Airline Fee Tax (INR 3000) and Amendment Fee (INR 300) on the same day. And finally Rafi Tours & Travels refunded me BDT 31009.48 (INR 26172) i.e. a sum of BDT 5990.53 (INR 5055.99) has been deducted from my purchase amount, which is 16.19% of purchase value. The agent of tripjack, Rafi Tours & Travels already given me the documents (enclosed herewith for your information) against all deduction. But you, the SpiceJet airline authority, didn't mention the reason behind the deduction made in the document what you have provided the tripjack for the above refund. So I wanna seek clarification of your refund document in this regard along with seek authentication of all the refund documents provided to me by tripjack and Rafi Tours & Travels. So far I know in case of any air trip cancellation taken place only and only by any airline authority the subscriber will get the full benefit. Thus in this case I will get 100% refund. Then why did you cut 16.19% from my purchase value. Moreover I have been with you since 2018. During this tenure I used to fly SpiceJet in different air routes of India such as CCU-BLR, CCU-BOM, BOM-DEL, DEL-CCU, CCU-DAC and so many. Please let me know your refund policy in details when and only when cancellation taken place by airline authority and I would like to get your cooperation in this regard.

Regards,
Abu Md. Sofiul Ajam
274/2 Uposhahor Housing Estate
Rajshahi Cantonment, Boalia
Rajshahi-6202
Bangladesh.
DoB: 12/07/1975
PP: PQ 0875420
N: BD.