Spice Jet Airlines — Regarding Refunded

Address:

Chennai, Tamil Nadu

Hi, Myself Sreeprasanna chowdhury from Chennai. I booked (6th march) a ticket (From ING Credit card )from Chennai to Kolkata on 19th of April. PNR is GEI77B. But I canceled the ticket in 8th or 9th of April and I re-book again on 11th from Chennai to Kolkata With PNR V4TJ6S. So, obviously I would get the refund money 4700 rs (as customer care said). Now the issue is when I called (11th and 12 of May) on Spicejet customer care, they told me that the money has been refunded on 20th of April with reference Id is GEI77B. But when I called to Credit card customer care, they told there is no refunded money. I told them to check twice and thrice, they have checked also. The same thing I heard. For your benefit I am attaching the ticket from 19th April from Chennai to Kolkata. So, tell me what should I do? Do I registered an complaint against Spicejet? Or you have the path, that will help me. Whatever you do make it fast. I am awaiting for your reply. Thanks, Sreeprasanna